Support

Help and contact

If you need help with Meteogram, use the email below. This page covers common issues, subscription questions, and the public legal links required for the app.

mpenapps@protonmail.com
Contact Email support for bug reports, billing problems, and general questions.
Billing Apple manages subscription billing, renewal, cancellation, and refunds.
Platform Meteogram is designed for iPhone and needs internet access for forecasts and location lookups.

Common issues

  • Weather is not loading: check your connection and reopen the app.
  • Location is wrong or missing: confirm Meteogram has location access in iPhone Settings.
  • Background updates are missing: iOS may limit them based on battery and system conditions.
  • Forecast looks outdated: reopen the app and confirm the selected location.

Subscriptions

  • Subscriptions are managed through Apple.
  • On iPhone, open Settings, tap your Apple ID, then tap Subscriptions.
  • Refund requests are handled by Apple.
  • If premium access is missing, include your app version and a short description in your email.

Include in your email

  • Device model and iOS version
  • App version
  • What happened
  • Screenshots if helpful